Virtual phone numbers have become an essential tool for businesses and individuals looking to establish a presence in France without the need for a physical office. These numbers allow users to make and receive calls and SMS messages as if they were located in France, fostering trust with local customers and reducing international communication costs. This comprehensive guide explores the best platforms for purchasing virtual phone numbers in France, focusing on their features, pricing, and suitability for various use cases. The platforms covered include Zadarma, AVOXI, CallHippo, Sonetel, Cybtel, Calilio, JustCall, and Telfon.
Why Use a Virtual Phone Number in France?
France, with its robust economy and strategic position in Europe, is a prime market for businesses in technology, retail, finance, and more. A virtual phone number with a French country code (+33) offers several advantages:
Local Presence: A French number enhances credibility and trust among local customers who prefer engaging with businesses that appear local.
Cost Efficiency: Virtual numbers eliminate the need for physical phone lines and reduce international call costs by routing calls over the internet.
Flexibility: Calls can be forwarded to any device worldwide, allowing businesses to operate remotely while maintaining a professional image.
Scalability: Easily add more numbers or features as your business grows, without significant infrastructure changes.
Advanced Features: Many providers offer integrations with CRM systems, call analytics, IVR, and other tools to streamline communication.
This article evaluates the top platforms for acquiring French virtual numbers, focusing on their offerings, pricing, and unique features.
1. Zadarma
Overview
Zadarma is a well-established VoIP provider with 18 years of experience and over 2 million clients. It offers a wide range of virtual phone numbers in France, including mobile (+33 7), toll-free (0800), and city-specific numbers (e.g., Paris, Lyon, Marseille).
Key Features
Free Cloud PBX and Call Recording: Includes a virtual PBX system and call recording at no extra cost.
SMS Capabilities: Receive SMS for free on mobile numbers, with messages delivered to the Zadarma app or messengers like Slack, Viber, or Telegram.
Call Forwarding: Forward calls to phone numbers, SIP servers, or apps on iOS, Android, or Windows.
Multichannel Numbers: Support for three or more incoming channels for simultaneous calls.
Integrations: Compatible with CRM systems like Teamsale and other business tools.
Free Incoming Calls: No charge for incoming calls on most numbers (except toll-free).
Pricing
Mobile Numbers (+33 7): €0 connection fee, €2/month.
Toll-Free (0800): €3 connection fee, €5/month.
City Numbers (e.g., Paris, Lyon): €0 connection fee, €2/month.
National Numbers (09): €0 connection fee, €2/month.
SMS Activation: Free, but requires prepayment for three months.
Prices are in EUR, excluding VAT.
Requirements
Private users must submit a passport/ID copy and current address.
Businesses need a company registration certificate or ID copy with address details.
Pros
Affordable pricing with no connection fees for most numbers.
Robust free features like cloud PBX and call recording.
SMS support for mobile numbers.
Reliable network with a large customer base.
Cons
SMS activation requires a three-month prepayment.
Documentation requirements may be a hurdle for some users.
Best For
Small to medium-sized businesses and individuals needing affordable, feature-rich virtual numbers with SMS capabilities.
2. AVOXI
Overview
AVOXI is a trusted VoIP provider serving over 7,000 global brands, offering toll-free and local virtual numbers in France. Its platform is designed for businesses seeking reliable, enterprise-grade communication solutions.
Key Features
No Setup Fees or Contracts: Quick setup with no long-term commitments.
Advanced VoIP Features: Includes virtual attendant, IVR, voicemail-to-email, and call analytics at no extra cost.
Global Call Forwarding: Forward calls to any device or location worldwide.
Intuitive Online Interface: Manage call forwarding, IVR menus, and analytics easily.
Trusted by Global Brands: Used by companies like Hyatt, Zoho, and Bose.
Pricing
Specific pricing for France numbers is not publicly listed; contact AVOXI for a quote.
Plans include 20+ VoIP features with no additional charges for basic call forwarding.
Requirements
May require proof of address or business registration, depending on the number type.
Pros
Enterprise-grade reliability and support.
Extensive feature set included in all plans.
No setup fees or contracts, ideal for flexible businesses.
Strong reputation among global enterprises.
Cons
Pricing details are not transparent without contacting sales.
May be overkill for small businesses or individuals.
Best For
Large enterprises and businesses with international operations needing robust VoIP solutions.
3. CallHippo
Overview
CallHippo offers a user-friendly platform for acquiring French virtual numbers, with a focus on integrating with business tools and providing AI-powered features. It’s trusted by over 4,000 global brands, including Amazon and Wipro.
Key Features
AI-Powered Dashboard: Includes real-time analytics, call cascading, and lead prioritization.
Voice Broadcast System: Send voice messages to multiple contacts.
Power Dialer: Automate outbound calls for sales teams.
Interactive Voice Response (IVR): Guide callers through automated menus.
Integrations: Supports CRM platforms like HubSpot, Salesforce, and Zoho.
Toll-Free Numbers: Enhance customer accessibility with 0800 numbers.
Pricing
Starter: $18/user/month (1 free number, 100 SMS, unlimited calling).
Professional: $30/user/month (500 SMS, call recordings, AI analytics).
Ultimate: $42/user/month (1,000 SMS, dedicated account manager).
Enterprise: Custom pricing for advanced features like speech analytics.
Annual billing offers up to 35% savings.
Requirements
Minimal documentation; sign-up is straightforward with online payment.
Pros
Wide range of AI-driven features for sales and support.
Flexible pricing plans for different business sizes.
Seamless CRM integrations.
Quick setup process.
Cons
Higher-tier plans can be expensive for small teams.
SMS limits may restrict high-volume users.
Best For
Sales and support teams needing AI-enhanced communication tools and CRM integrations.
4. Sonetel
Overview
Sonetel provides affordable virtual phone numbers in France, including city numbers (e.g., Paris, Lyon), national numbers (09), and mobile numbers (06/07). It’s ideal for startups and individuals due to its low-cost plans.
Key Features
Free Call Forwarding: Forward calls to mobile or landline numbers at local call rates.
Voice Apps: Add voice response menus or voicemail with a paid plan ($9.95/user/month).
Call Recording: Available with paid plans, subject to legal compliance.
AI Features: Optional Premium/Business plans include call summaries, transcriptions, and AI voicemail analysis.
Mobile and Web Apps: Make and receive calls via free Android, iOS, or web apps.
Pricing
City/National Numbers: From $1.59/month.
Premium Plan: $9.95/user/month (includes voice apps, call recording, AI features).
Business Plan: Custom pricing for teams.
Call forwarding charged at local rates.
Requirements
Address and ID number required; proof of address/ID may be requested.
Cons
SMS not supported on French virtual numbers.
Advanced features require a paid plan.
Best For
Startups, freelancers, and individuals seeking low-cost virtual numbers with basic features.
5. Cybtel
Overview
Cybtel offers a simple platform for acquiring French virtual numbers, focusing on ease of use and accessibility. It’s suitable for both personal and business use, with a mobile app for seamless communication.
Key Features
WhatsApp Integration: Use the French number for WhatsApp communication.
Multi-Device Support: Receive calls and texts on smartphones, tablets, or laptops.
Business Use Cases: Ideal for expanding market reach and building customer trust.
Quick Setup: Activate numbers via the Cybtel app in minutes.
Pricing
Pricing not publicly listed; contact Cybtel for details.
Requirements
No specific documentation requirements mentioned; accessible globally.
Pros
User-friendly app-based setup.
Supports WhatsApp for versatile communication.
Suitable for both personal and business needs.
Cons
Limited information on pricing and advanced features.
Smaller feature set compared to competitors.
Best For
Individuals and small businesses needing a simple, app-based virtual number solution.
6. Calilio
Overview
Calilio provides virtual phone numbers in France with a focus on advanced features and seamless integration. Its VoIP plans are designed for businesses of all sizes, offering flexibility and robust security.
Key Features
Call Forwarding and Recording: Direct calls to any device and record conversations.
Voicemail-to-Email: Receive voicemails in your inbox for easy access.
Interactive Voice Response (IVR): Streamline call management with automated menus.
Call Analytics: Gain insights into call patterns and busy hours.
Notes in Callbox/Dialer: Track key call details and follow-ups.
Security & Compliance: GDPR-compliant with robust data protection measures.
Pricing
Flexible VoIP plans; specific pricing requires contacting Calilio.
Numbers activated within 2 days after document review.
Requirements
Documentation for number activation (e.g., ID, address proof).
Pros
Comprehensive feature set for business communication.
Strong focus on security and GDPR compliance.
Flexible plans for various business sizes.
Cons
Pricing not transparent without inquiry.
Activation may take up to 2 days.
Best For
Businesses prioritizing security, compliance, and advanced VoIP features.
7. JustCall
Overview
JustCall is a versatile platform for acquiring French virtual numbers, offering local, national, mobile, and toll-free options. It’s trusted by over 6,000 businesses and emphasizes AI-driven features.
Key Features
Comprehensive Communication: Supports SMS, MMS, and voice calls.
AI Features: Auto call recording, AI call scoring, and call transcripts.
Multi-Device Compatibility: Use on smartphones, laptops, or tablets.
Customizable Business Hours: Manage call traffic outside working hours.
CRM Integrations: Connects with platforms like Salesforce and HubSpot.
Pricing
Essentials: $6/number, 500 outbound minutes.
Team, Pro, Business: Custom pricing with advanced AI features.
Annual plans offer 35% savings.
Requirements
Minimal; sign-up includes a 14-day free trial without a credit card.
Pros
AI-powered features enhance sales and support.
Free trial simplifies testing.
Wide range of number types.
Cons
Essentials plan lacks advanced features.
Pricing can escalate for higher-tier plans.
Best For
Businesses seeking AI-driven communication solutions with a free trial.
8. Telfon
Overview
Telfon offers French virtual numbers with a focus on advanced features like WhatsApp integration and bulk SMS broadcasting. It’s suitable for businesses looking to streamline communication.
Key Features
High-Quality Calls: Crystal-clear audio for professional interactions.
WhatsApp Integration: Use the number for WhatsApp communication.
Voicemail-to-Text: Read voicemail transcriptions without listening.
Bulk SMS Broadcasting: Reach multiple contacts simultaneously.
Call Recording: Record calls for training or compliance.
Multi-Number Management: Manage multiple numbers in one account.
Pricing
Starts at $5/month; contact Telfon for detailed pricing.
Requirements
Minimal; quick setup via the Telfon platform.
Pros
Affordable starting price.
WhatsApp and SMS broadcasting capabilities.
Advanced features for business communication.
Cons
Limited transparency on pricing details.
Fewer integrations compared to competitors.
Best For
Businesses needing WhatsApp integration and bulk SMS capabilities.
Comparison Table
Provider | Starting Price | Key Features | SMS Support | Best For |
---|---|---|---|---|
Zadarma | €2/month | Free PBX, call recording, SMS | Yes | SMBs, individuals |
AVOXI | Contact for quote | IVR, voicemail-to-email, global forwarding | No | Enterprises |
CallHippo | $18/user/month | AI dashboard, IVR, CRM integrations | Yes | Sales/support teams |
Sonetel | $1.59/month | Call forwarding, AI features (paid plans) | No | Startups, freelancers |
Cybtel | Contact for quote | WhatsApp integration, app-based | Yes | Individuals, small businesses |
Calilio | Contact for quote | Call analytics, IVR, GDPR compliance | Yes | Security-conscious businesses |
JustCall | $6/number | AI call scoring, CRM integrations | Yes | Businesses wanting a free trial |
Telfon | $5/month | WhatsApp, bulk SMS, voicemail-to-text | Yes | Businesses needing SMS broadcasting |
How to Choose the Right Provider
When selecting a provider for a French virtual phone number, consider the following factors:
Business Needs: Determine whether you need SMS, advanced VoIP features, or CRM integrations.
Budget: Compare pricing models, including monthly fees, setup costs, and additional charges for features.
Ease of Setup: Look for providers with quick activation and minimal documentation requirements.
Scalability: Ensure the platform can grow with your business, supporting additional numbers or features.
Compliance: Verify GDPR compliance and adherence to French telecom regulations.
Support: Check for 24/7 customer support and onboarding assistance.
Implementation Guide
Preparation:
Research your target audience’s communication preferences in France.
Identify required features (e.g., SMS, IVR, call analytics).
Choose a provider based on pricing, features, and reviews.
Setup:
Sign up with the chosen provider and select a French number (local, mobile, or toll-free).
Submit required documentation (ID, address, or business registration).
Configure call forwarding, IVR, or integrations as needed.
Launch:
Promote your French number on your website, marketing materials, and social media.
Test the system to ensure call quality and feature functionality.
Train your team on using the platform effectively.
Operations:
Monitor call analytics to optimize response times and customer satisfaction.
Adjust call routing or staffing based on demand.
Scale by adding more numbers or features as your business grows.
Best Practices
Offer Bilingual Support: Provide French and English support to cater to diverse customers.
Maintain Professionalism: Train staff to handle calls courteously and align with French business etiquette.
Leverage Analytics: Use call data to improve customer service and identify peak call times.
Integrate with CRM: Streamline customer interactions by connecting your virtual number to CRM tools.
Ensure Compliance: Regularly review GDPR and telecom regulations to stay compliant.
Conclusion
Acquiring a French virtual phone number is a strategic move for businesses and individuals aiming to establish a presence in France. Providers like Zadarma, AVOXI, CallHippo, Sonetel, Cybtel, Calilio, JustCall, and Telfon offer diverse solutions tailored to different needs, from affordable basic numbers to enterprise-grade VoIP systems with AI features. By carefully evaluating your requirements, budget, and desired features, you can select the best platform to enhance your communication, build trust with French customers, and drive business growth in one of Europe’s most dynamic markets.